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Warranty and withdrawal



All the products we sell (except those on behalf of third parties) are covered by a SATISFIED OR REFUNDED warranty.
Information pursuant to Legislative Decree 185/99:
Purchases made on our site, like all remote purchases by telephone or correspondence, since they take place outside of business premises, are protected by Legislative Decree No. 185 of 22 May 1999, which provides for the possibility for the consumer to exercise the right of withdrawal. The consumer can exercise the right of withdrawal within a period of 10 working days from receipt of the goods. This right consists in the faculty of returning the purchased good to the supplier without any penalty and without specifying the reason, and in the consequent refund of the purchase price.
Procedure for exercising the right of withdrawal:
The right of withdrawal is exercised by sending, within the aforementioned deadline of 10 working days from receipt of the goods, a written communication by registered letter with acknowledgment of receipt addressed to:
The communication can be sent, within the same term, also by e-mail, telegram or fax, provided that it is confirmed by registered letter with acknowledgment of receipt within the following 48 hours. This communication must contain the codes of the products to be returned, as well as information on the methods of reimbursement of the expenses incurred (money order, bank transfer, etc.) and any bank details. The products subject to reconsideration must be returned by the consumer, in conditions of substantial integrity, to the same address used for the registered letter. Once we have received the goods and verified their integrity we will, as soon as possible, credit the customer with the cost of the returned products, retaining, where necessary, the amount of the shipping costs that will still be charged to the customer.


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